Recently recognised as the ‘World’s Best Ski Chalet’, Chalet Zermatt Peak is a luxury property located in the heart of Zermatt, offering breathtaking views of the Matterhorn and surrounding peaks. Spread over six floors, the chalet features five individually designed bedrooms with panoramic windows, a private spa, gym and a kitchen run by an award-winning chef. The hotel also offers exceptional service and access to exclusive wellness treatments.

The Chalet offers exclusive all-inclusive stays, with five luxurious bedrooms, private spa, gym and chef services. The package includes full concierge service, a private driver and access to wellness treatments. Prices depend on the season, starting at around CHF 60,000 per week in low season and can reach up to CHF 195,000 in high season. Luxury amenities such as a helicopter or private parties are available on request.

We speak to the development director of Chalet Zermatt Peak in the Swiss Alps about what makes an acclaimed alpine home unique.

‘We spend a lot of time working with our partners and guest representatives during the pre-planning phase to meticulously prepare the stay. From the moment we land in Switzerland, every detail is organised to ensure a seamless transition from attraction to attraction.’

LB: Chalet Zermatt Peak is renowned for its unparalleled luxury and breathtaking views. Could you tell us a little about the history and vision behind this hotel?

Our vision was to create a luxurious and private place where family and friends can come together and spend time in one of the most picturesque regions of the Alps. The property has been meticulously designed to showcase the magnificent views, and inside we have created an inviting atmosphere where guests can relax and enjoy exceptional service and cuisine.

LB: What sets Chalet Zermatt Peak apart from other luxury chalets in the Alps? What do you think defines its uniqueness in the luxury hotel market?

Chalet Zermatt Peak is distinguished by its distinctive architecture and interior design, with large floor-to-ceiling windows and a glass roof – offering a modern alternative to the traditional Swiss chalet style. Guests find it fresh and unique. Our prime location offers some of the best views in the Alps and gives guests the privilege of being among the first to enjoy the morning sun. However, what really defines Chalet Zermatt Peak is our team of trained Swiss professionals dedicated to the comfort of our clients. They are all dedicated to creating an unforgettable experience for those who have the opportunity to visit us.

LB: The design and architecture of Chalet Zermatt Peak are stunning. Could you share some insights into the design philosophy and how it improves the overall guest experience?

The Chalet has been designed to maximise views of the surrounding mountains and blend seamlessly into the landscape. Considerable effort was put into moving tons of rock to create a private, elevated position above the centre of Zermatt village. Inside, the focus has been on the efficient use of space to create pleasant spaces where family and friends can gather, all surrounded by breathtaking scenery. Furniture and artwork have been carefully selected to create a relaxing and comfortable atmosphere. A highlight is an entire floor dedicated to the spa and wellness area, a favourite place for guests to relax after a day of mountain adventures. Bedrooms also provide expansive mountain views, and our guests particularly enjoy spending their mornings on the balconies, overlooking the village and the Alps, planning their adventures.

LB: Personalised experiences are the hallmark of a luxury hotel service. How does Chalet Zermatt Peak tailor its services to the specific needs and desires of its guests?

We spend a lot of time working with our partners and guest representatives during the pre-planning phase to meticulously prepare the stay. From the moment they land in Switzerland, every detail is organised to ensure smooth transitions from attraction to attraction. Every guest is unique and we take pride in creating customised experiences to suit their individual tastes and preferences. Hosting only one group of guests at a time helps us achieve this.
Zermatt offers a plethora of options for mountain dining and adventures, allowing us to create truly memorable moments for our clients both at home and away.

LB: Your website mentions a private chef offering bespoke menus. Can you tell us more about the culinary experience at Chalet Zermatt Peak and how it complements a luxurious stay?

The culinary experience at Chalet Zermatt Peak is the highlight of any stay. Zermatt is renowned for some of the best restaurants in the Alps, and we strive to complement this with exceptional meals at the Chalet. Our chefs prepare a wide range of dishes, providing guests with a variety of culinary delights throughout their stay. Many of our guests return again and again, attracted by the unforgettable food and personalised service.

LB: Zermatt is famous for its views, especially of the Matterhorn. How does Chalet Zermatt Peak ensure guests are exposed to this natural beauty.

The property has been carefully designed to showcase the stunning natural surroundings, including views of the Matterhorn. The living area features floor-to-ceiling windows and a glass roof, offering a unique opportunity to watch the sun set behind the Matterhorn while sitting at the dining table. Occasionally, the rocks next to the house are visited by local animals, including goats, chamois and deer.

LB: What kind of clientele does Chalet Zermatt Peak typically attract? How do you cater to the varied expectations of such a demanding group of people?

Chalet Zermatt Peak attracts a global clientele, with a strong focus on families, especially multi-generational groups. Our guests are those who appreciate the unique combination of Alpine beauty, exceptional service and exquisite cuisine. As recently reported by HotellerieSuisse, Chalet Zermatt Peak is: ‘A hidden destination for the international elite who prefer to enjoy Zermatt away from the hustle and bustle, without sacrificing excellent service and a unique atmosphere.
We meet these demanding expectations with a personalised approach, unparalleled comfort and attentive, discreet service.

LB: Privacy is often a key factor for high-profile guests. How does the chalet ensure privacy and exclusivity for its guests?

We prioritise privacy and exclusivity through a number of thoughtful features. The design and location of our chalet ensures complete seclusion for guests, including in the wellness area where sliding doors open up to private views. Access to the Chalet is through a private tunnel, providing a unique and discreet arrival experience. Providing privacy and discretion is at the heart of our services and an integral part of the guest experience.

LB: The wellness facilities at Chalet Zermatt Peak are exceptional. How do you ensure that the facilities offer not only relaxation, but also rejuvenating services tailored to each guest?

We discuss the wellness programme and expectations in the pre-planning phase before guests arrive to ensure we have the right therapists on hand. Our clients lead very busy and demanding lives and we make sure they have the opportunity to regenerate. It is amazing to see the transformation of guests during their stay. I’m sure it has to do with our efforts combined with the fresh, clean mountain air and the altitude.

LB: Zermatt offers different experiences at different times of the year. How does Chalet Zermatt Peak adapt its offerings to make the most of winter and summer stays?

In winter, it’s all clear; it’s usually about enjoying winter sports and returning to the chalet to spend a special time with family and friends. Summer is a little different, and our guests are always pleasantly surprised when they arrive in summer and autumn. With longer days, endless activities and attractions, in addition the mountains and valleys then open up for exploring. In summer, it is always great to see our guests discovering some of the hidden charms and secrets of the region, and then returning home to enjoy time in our wellness area and chef-prepared meals.

LB: Sustainability is increasingly important in luxury hospitality. How does Chalet Zermatt Peak integrate sustainable practices without compromising luxury?

We have really focused on our sustainability practices over the past few years. We focus on being ‘responsible’ operators in this pristine alpine environment. We want to preserve it for future generations. Our team is passionate about this initiative.

We are fortunate that Zermatt as a region has long focused on sensible environmental management, from waste management to energy production and consumption. From this perspective, we are fortunate to be surrounded by partners who collectively strive to achieve the best standards in the industry. Zermatt, for example, has long benefited from hydroelectric power from a dam higher up the mountain, and the Chalet uses warm groundwater for heating. The entire Swiss tourism community is trying to do as much as possible. Our sustainability efforts were recently audited and we received an official ‘sustainability accreditation’ from the Swiss authorities.

LB: Managing such a prestigious property must present unique challenges. What are the most rewarding aspects of your role and how do you ensure that the chalet consistently provides the highest level of service?

Obviously the moment when guests leave refreshed, satisfied and convinced that their expectations have been exceeded. We also derive pleasure from developing our team and helping them to be the best versions of themselves. We expect a lot from them and want to make sure we develop their careers and provide a rewarding working environment.

LB: What are your future plans or visions for Chalet Zermatt Peak? Are there any new features or services you would like to offer your guests?

Of course, we are constantly thinking about improvements and additions to the property. We have some plans for the wellness area, as well as access to the hotel. We are also planning improvements to our winter programme, which is exciting. We will be announcing these soon.

It is also nice to see that Zermatt as a region is constantly looking to develop. The generational project ‘The Alpine Crossing’ was recently completed, providing the ultimate link between Zermatt and Italy via cable car. It was recently included in the Times magazine’s list of the world’s 100 best places to visit, much to the delight of our summer visitors.

LB: What would you like to say to Luxury Boutique readers who may be considering Chalet Zermatt Peak for their next luxury getaway?

If you haven’t been to Zermatt yet, you definitely have something to look forward to.

If a visit to our region isn’t already on your to-do list, I suggest you put it on it. (Tip for readers: March and April are the locals’ favourite months in winter and spring, and September is a great time to visit in summer).

Interviewed by Adrian Kolodziej